Use case – Banking
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Use Case - Banking
Remote banking - using mobile applications or online banking - has gained popularity, especially during the pandemic, which forced isolation and transferred many spheres of life, including those related to finance, to the virtual world. As we already know, Poles have not returned to their old habits and are increasingly willing to use digital options for contacting banks. At the end of 2023, the number of active users of bank mobile applications amounted to 21.7 million, and the number of active online banking customers - 22.7 million - according to the NetB@nk report prepared by the Polish Bank Association at the end of 2023.
This challenge can be divided into:
- Credibility verification
- Identity verification
- Signing the contract and verification in the confidential PESEL database
- Delivering the contract remotely
The prevalence of remote banking is a challenge not only for users of applications or online banking, but also for the institutions that offer them. These are cybercriminals who use malware or impersonate customers to extort money. That is why it is so important to verify the identity of a person who wants to remotely open an account, obtain a card or take out a loan.
Solution:
- Initial, optional customer verification across broad data resources – Digital Gateways begins verification with Mastercard's broad resources, which allows you to immediately check whether the person registering for the service is who they say they are. In parallel, the analysis of the so-called fingerprint of the client's browser and device is being done. Therefore, the information collected while the user is on the website is checked, which enables initial anti-fraud verification.
- Remote identity verification – Digital Gateways uses all the most important and available methods of identity verification in the remote world. These are: biometric video verification of faces and documents, verification of electronic documents, mObywatel 2.0 application, analysis of banking data using the MojeID technology (provided as the KIR SA hub) and Open Banking (through its daughter company AIS Gateway).
- Advanced signature based on blockchain technology – After successful verification, company representatives can submit a digital signature. Advanced signature in accordance with eIDAS 2.0 allows you to sign documents on any device from anywhere. During the institution's signature process, it is possible to use an electronic seal, which is equivalent to the institution's signature. Everything is secured in the form of a durable medium using blockchain technology.
- Verification of the restricted PESEL database - from June 1, 2024, the legal requirement is to check, before opening an account, whether the person creating the account has a restricted PESEL. In the case of a reserved PESEL number, the account creation service will not be possible. Digital Gateways natively verifies the database when the document is signed remotely.
- AML verification – client verification on sanction lists and PEP lists.
- The entire process is secured with blockchain technology - Digital Gateways offers a qualified AUDIT LOG, i.e. the history of activity in a given service using a Durable Medium, including blockchain technology, a qualified timestamp and a qualified seal. This additional security of each onboarding process allows the entire process to be permanently secured, e.g. in case of disputes, it allows the bank to prove that the client has signed the document, the database of proprietary PESEL numbers has been verified and the client has been verified.
A tool for the full verification process - the onboarding process is multi-stage and complicated because it takes into account many elements that need to be verified quickly, efficiently and effectively. Digital Gateways has a ready-made, proven tool that supports this process.
