The future of onboarding – a comprehensive application integrated into the partner’s system
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The future of onboarding – a comprehensive application integrated into the partner's system
The needs of today's customers are constantly changing. More and more of their daily affairs, they would like to do online. It is through the onboarding process, which allows them to carry out identity verification, financial credibility and other steps, that the way is opening up to finalise even complex formalities online. In order to broaden the perspectives of its partners, the fintech Digital Gateways follows the innovations, but also creates trends in these areas itself. This is how the online application solution with integration of the company's services emerged. Find out more about how it increases business potential.
Application and customer verification in one place - how does it work?
Regardless of the requirements of the industry and the individual circumstances of a given company, Digital Gateways is able to meet any challenge. We are constantly looking for new approaches to the solutions we have already created. Our offering includes identity verification using OCR technology, NFC in combination with video verification, open banking, mCitizen, myID as well as verification of financial credibility, querying of external databases and completion of all formalities, i.e. the digital signature.
In addition to the above-mentioned range of products for verifying the identity of an individual customer, we supply systems for specialised tasks. These enable partners to carry out the successive stages of an application for their services using a single tool. They themselves are spared the problems of communication between the application form provider and the customer verification component partner. In the end, they focus only on the core tasks of their business.
Creating a tailored application
We conduct each project in several steps so that the solution provided is tailored to our partner. How do we do this?
- We look at the specifics of the company and the needs of its client. Based on this, we are able to map the next steps of the application form for the entire process.
- Together with the partner, we select the onboarding components for individual and business customer verification.
- We prepare the entire backend of the tool to integrate it into the company's system.
- We provide a solution for the entire application handling process.
Benefits of the new approach to onboarding
There are many benefits to integrating an application with a partner's system. Let us list the main ones.
- Implementation takes weeks, not years.
- We provide the partner with a personalised tool prepared with their individual needs in mind.
- A solution refined in terms of UX/UI evokes a positive customer experience.
- The company is able to choose the best options for itself from a wide range of modern onboarding methods.
- Apart from network configuration, no additional customer resources are involved when integrating our solutions.
- One tool streamlines the simultaneous implementation and control of multiple partner business processes.
- The application is prepared in a secure Azure environment.
- The company has no communication problems between the application form provider and the partner from the customer verification components.
Our solutions in practice
Our service already supports the activities of several of our partners. Companies from the banking and telecommunications industry make no secret of the fact that the form we built has completely transformed the implementation of their processes. This has resulted in greater efficiency in finalising customer requests successfully, as well as work efficiency. These are the results of our approach focused on finding new paths of development rather than repeating one pattern of action.
